The only produce we cannot currently collect is:
We don’t want to see good food going to waste, especially due to cross-contamination. So we ask that damaged packaging be re-sealed (e.g. wrapped with tape or put in a plastic bag) before we collect it from. If there’s any chance cross-contamination has occurred, we’ll make sure that food isn’t passed on to any charity.
Yes. All our vans are refrigerated and kept at 5˚C or below.
This is entirely up to you. You’re the experts on your own stock levels and stock rotation processes. We’ll just ask about the most convenient time and create a collection schedule that works for everyone. This is even easier now we do evening collections!
We’re pretty flexible. If you ever find you have extra surplus produce at a time outside of your regular collection schedule then just call us. We’ll do our very best to help.
It all depends on the amount of produce you have. Most supermarkets store their surplus in crates, which we can then return. Some wholesalers lift pallets on to our vans. Some suppliers prefer us to bring our own crates. Whatever works for you.
We bring all produce back to our warehouse first. That’s where our team follow our own quality control process. This makes sure that all produce is fit to be passed on to our charities. We check for things like Use By dates, cross-contamination or anything with meat or fish in it. If we receive multi-packs in which one item is mouldy, we’ll discard the mouldy piece and save the rest.
The small amount of food waste we have goes into anaerobic digestion.
By working with us, you’re not just supporting us. You’re supporting local charities that are then supporting some of the most vulnerable people in your community. All of the charities we deliver to are helping those at the greatest risk of food poverty. Some provide cooking lessons to children or provide a decent meal to the homeless. Others cook meals for the elderly or support those recovering form substance abuse.
To find out more about our charity partners, just head to Our Charities Page.
"We've donated to the Felix Project for some time now and find them really easy to work with. You'd barely know the arrangement was in place once you've got into a routine.", Deputy Branch Manager, Waitrose
"We’re a company that works with every seasonable product that’s available in this country, and The Felix Project come every morning to collect our food surplus", Founder, Mash
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