This policy sets out how The Felix Project as a data controller (in this document referred to as ‘we’) collects, stores and uses personal data. We will only ever collect personal information that is required to successfully operate our organisation and to fulfill our mission. Personal data will only be collected by lawful and fair means and with the knowledge or consent of the individual concerns. We will only contact individuals if requested, necessary for our operation or consent has been given. We will never sell any data to a third party.
We collect data from an individual, if this individual gives it to us directly, e.g. through signing up to becoming a volunteer, making a donation, applying for employment or contacting us by e-mail, phone or post.
We never buy data from a third party. However, if an individual makes a donation through a third party, e.g. a giving site, we will process their data, if they have actively and explicitly consented to it. We will only hold data on our supporters, volunteers, donors, charities and suppliers we deliver to and collect from. Personal data is accessed only by appropriately trained staff and volunteers.
We only collect, store and use personal information, if it is required for our operation or by law.
In general, we collect the following information:
(this could include e-mail address, phone number, address)
We request additional information from an individual, if they are a volunteer. As a volunteer, they will have to sign up to our volunteer platform VolunteerImpact and we will process the following information:
We might process any additional information that an individual has provided, e.g. bank details or if they are a UK taxpayer. We do not carry out automated profiling, e.g. wealth screening.
CCTV is in constant operation outside and inside our depots.
We use personal data for administrative purposes, including
Direct Marketing Purposes
If an individual has provided explicit and active consent, we might send them information on
We will only communicate direct marketing with our supporters, if they have given clear and active consent.
We will communicate with our volunteers to keep them informed about anything that is relevant to volunteers at The Felix Project, e.g. available shifts, new volunteering opportunities, changes to our current operations etc. This is necessary for our operation and we therefore rely on legitimate interest.
We might be obliged to process personal data due to legal or contractual obligations. We only rely on this basis to process personal data when strictly necessary.
We aim to ensure that all personal information is held securely by us and any external companies we use to process data on our behalf. We might use third parties inside and outside the European Economic area to provide a platform for the data that we are storing but always ensure that they are compliant with GDPR and store personal information on secure servers.
We will store personal data only for as long as required for our operation or by law.
We will ask a newsletter subscriber to reconfirm their subscription at least every three years. If they do not confirm that they would like to continue receiving our newsletter, we will safely remove their personal information.
If an individual is no longer a volunteer, we will hold onto their data for three years and then safely remove the data we hold on them.
Information on donors will be held for at least seven years to comply with HMRC rules.
However, if an individual request to have their data removed before the data retention period is over and we no longer require the data for a legal reason, personal data will be removed.
Although we only look to include safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned through this website.
Under GDPR, an individual whose personal data we hold, has the following rights:
Furthermore, you have the right to make a complaint to the Information Commissioner’s Office (ICO) about the way we process your data.
You can contact them on 0303 123 1113 or visit the website: https://ico.org.uk/concerns/
If you have any concerns or questions regarding your personal data or would like to exercise your rights outlined above, please write to our Data Protection Officer Robert de Souza:
The Data Protection Officer
THE FELIX PROJECT WEST LONDON
Unit 6, Kendal Court
With a little help from our friends...
2020 was a record-breaking year for the Felix Project, delivering the equivalent of 21.1 million meals for those facing hunger in London.
The Felix Project and FareShare have agreed in principle a move that will see Felix take over the running of FareShare’s London operation and join the FareShare Network.
London’s three biggest food redistribution charities partner to provide an emergency response service for the capital.